Refund and Returns Policy

Refund policy

At Voitto Care, we strive to provide the best quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy as outlined below.

Returns, Refunds, Cancellations, and Exchanges

What We Will Do Together:

Step 1: Raise a return/replacement request within 24hrs days from the date of delivery if you have received an incorrect or expired product.
- Please raise a request via email at support@voittocare.com with your order details and contact information.
- You can also reach out to us through our customer support chat.
- In case of a damaged or missing product, raise a request within 2 days from the date of delivery.

Step 2: Our team will review your return request.
Step 3: If your return request is approved, we will arrange for a reverse pickup by our courier partner.
Step 4: If our reverse pickup service is unavailable in your location, you may be required to self-ship the product via a reliable courier. The courier charges will be reimbursed to you in your preferred wallet
Step 5: Upon receipt of the returned product, we will verify it against the claim and initiate a replacement or refund, subject to stock availability.

Under What Conditions Can I Return or Replace My Product?

Wrong product delivered
Expired product received
Incomplete order (missing products)

Under What Conditions Will Return/Replacement Requests Not Be Accepted?

Opened, used, or altered products
Missing original packaging (cartons, labels, etc.)
Return/replacement request raised within 24hrs from delivery
Damaged/missing product reported within 24hrs from delivery

Can I Cancel My Order?

You can cancel your order before it reaches the “Ready to Ship” status by logging into your account and selecting the CANCEL option in the order details.
Voitto care reserves the right to cancel any order at any time without prior notice. In some cases, we may contact the customer for verification before shipping an order.

Refund Policy

How Will I Receive My Refund for a Canceled or Returned Product?

Prepaid Orders: Refunds will be credited to the original payment method (bank account, credit/debit card, UPI) within 7 business days.

How Long Does It Take to Receive a Refund?

Refunds for canceled orders are processed within 14 business days.
For returns, refunds are processed within 14 business days after the product has been received and passed our quality check.